Why Moving Scams Happen and Who They Target
Why Removalist Scams Are on the Rise
There are ongoing gaps in enforcement across Australia that allow unlicensed movers to operate without proper oversight. These operators often work under the radar, avoiding regulation and accountability. Many scammers use platforms like Facebook Marketplace or Gumtree to advertise themselves as affordable removalists despite lacking any professional credentials.
Who These Scammers Target
Scammers often prey on specific groups who may be too rushed, inexperienced, or trusting to spot the warning signs. These groups tend to rely heavily on online communication and may not always verify credentials or fine print.
- Renters in major cities like Melbourne, Sydney, and Brisbane who need to move quickly and might settle for the first affordable quote.
- Students and backpackers who are cost-conscious and often choose movers from online marketplaces without checking legitimacy.
- Older Australians downsizing who may be unfamiliar with digital red flags or hesitant to question removalists.
- Interstate movers who rely on email or phone bookings and can’t meet the company in person before move day.
Red Flags That Indicate a Bad Moving Company
Prices That Seem Too Good to Be True
A quote that’s much cheaper than others can be a warning sign. Some movers use low prices to get your booking, then add surprise fees later. In the end, you could end up paying more than a trusted company would’ve charged upfront.
No AFRA Accreditation or ABN
Always check if the company is listed on the AFRA website and has a valid ABN. These credentials show the mover meets basic industry standards. If they avoid sharing this info, it’s best to walk away.
Requests for Large Cash Deposits or Upfront Fees
Reputable movers won’t ask for full payment before the job. If they want a big deposit or insist on cash or crypto, that’s a red flag. You’ll have little to no protection if something goes wrong.
Incomplete or Verbal Agreements
Verbal promises aren’t enough—always ask for a written quote and contract. This should include the scope of work, date, rates, and insurance details. Without it, you risk disputes or unexpected charges.
Hard-to-Reach or Unresponsive Operators
If the mover only gives you a mobile number and is slow to respond, be cautious. Poor communication now could mean trouble later. Trustworthy companies are easy to contact and clear in their responses.
Bad Reviews on ProductReview.com.au or Google
Look beyond perfect ratings and read detailed reviews. Scammers often use fake reviews to appear legit. Real feedback usually includes both good and bad experiences with names, dates, or photos.
How to Safely Research and Book a Moving Company
Use Trusted Resources
Always start by searching for AFRA-accredited businesses. These companies are held to industry standards and offer more peace of mind. Then, check their reviews on ProductReview.com.au, Oneflare, and Hipages for balanced, local feedback.
Ask the Right Pre-Booking Questions
Asking the right questions can help weed out unreliable operators. A legitimate company will have no problem answering clearly and confidently. Keep these questions handy:
- “Are you AFRA accredited?”
- “Do you provide hourly or fixed-rate quotes?”
- “What type of insurance is included?”
- “Will your own team handle my move, or do you subcontract?”
Request an In-Home or Video Quote
Avoid companies that only quote over SMS or Messenger. A visual walkthrough—whether in-person or virtual—leads to more accurate estimates. It also gives you a chance to meet the team and assess their professionalism.
Understand the Paperwork
Don’t sign anything unless you fully understand the terms. Clarify if your quote is binding or subject to change. Make sure your contract clearly lists:
- Hourly rate
- Fuel surcharge
- Insurance coverage
- Conditions for stairs, heavy items, or delays
Booking Smart: Contracts, Insurance, and Communication Tips
Always Get a Written Contract
A proper contract protects both you and your removalist. It should clearly outline all terms so there are no surprises on moving day. Never proceed with a booking unless these key details are included:
- ABN
- Business name and logo
- Agreed date and time
- Scope of work
- Cancellation and refund policy
Confirm Insurance Coverage
Insurance gives you peace of mind in case something goes wrong. Transit insurance only covers your items while they’re being moved. For better protection, especially during long-distance moves, opt for full replacement cover or consider third-party insurance.
Confirm Everything in Writing
Verbal promises can be forgotten—written records can’t. After every phone call or meeting, send a follow-up email to confirm the details. Keep all messages, quotes, and contracts stored safely in one place.
What to Do If You’ve Been Scammed by Movers
Immediate Actions
Act quickly if you suspect you’ve been scammed. Call the police if threats are made or your belongings are being held. Document everything—keep receipts, SMS messages, emails, and proof of payments.
Report the Scam
Make sure the authorities and industry bodies are aware of what happened. Reporting helps others avoid the same situation. Lodge formal complaints with:
Try to Recover Your Money
You may be able to recover your losses through legal or financial avenues. Request a chargeback through your credit card or bank. If needed, lodge a claim in your local tribunal or through your insurance.
- Request a chargeback via your credit card provider.
- Lodge a claim in NCAT, VCAT, or QCAT, depending on your state.
- If covered, file a claim through your moving insurance.
Warn Others
Sharing your experience can prevent others from being scammed. Write honest, detailed reviews online. Be sure to mention where you found the scammer.
- Post your experience on ProductReview and Google.
- Mention the platforms where the scammer advertised (e.g. Facebook Marketplace).
How to Move Safely From Start to Finish
Start planning at least four to six weeks before your move to avoid last-minute stress. A checklist helps you stay organised and ensures nothing important gets overlooked. You can find downloadable Australian-specific templates to guide you through each stage.
Document Your Belongings
Take clear photos of your furniture, electronics, and valuables before the movers arrive. This helps if anything is damaged or goes missing during transit. Use inventory apps or printed lists to track each item and its condition.
Be Present on Moving Day
Being on-site allows you to supervise the process and answer questions. You’ll also be able to spot any issues or miscommunications as they happen. Keep keys, documents, and valuables with you at all times.
Pay Safely
Only make full payment once the job is complete and you’re satisfied. Use traceable methods like credit card or bank transfer with a reference. Always ask for a receipt, especially if paying in person.
How to Protect Yourself from Dodgy Movers and Move with Confidence
We understand just how stressful moving can be—even more so when your trust is betrayed by a rogue operator. That’s why it’s so important to do your due diligence from the beginning, ask the tough questions, and never ignore your gut feeling.
If you’re planning a move soon, please share this guide with friends or family. It might just save someone a world of stress. And if you need a team that puts your peace of mind first, we at HomeMove are here to help every step of the way—with honesty, transparency, and genuine care for your belongings.
