Good office support helps to anticipate possible problems and solve them before you even realise. Conversations with sales staff should be less about sales and more about knowledge. The team in the office should be asking you the kinds of questions that make you say, “oh, I hadn’t even thought of that”.
Its a great sign when the office staff are knowledgeable because not only does it tell you that they are a reputable company but it also tells you that the office and truck staff communicate well. Good communication between the teams means that if something does go wrong it can be easily solved. It also means that the quotes can be considered more trustworthy. If all staff are communicating well it creates a vast pool of experience and knowledge that combines to make your move safer and faster, which ultimately safes you money!
Quick quotes that estimate the total cost and overall time of the move must be taken at face value. If the sales staff have not gone through an inventory or asked you questions about access and how well furnished the house is, the quote may not be very accurate. Companies that quote quickly tend to over promise and under deliver. Removals is filled with variables that can significantly affect the bottom line, so be sure to take the time to go through the details of your move over the phone or organise an in home inspection. The last thing you want is a nasty shock when it is time to pay the bill.
